IT Desktop Support Specialist

Title: IT Desktop Support Specialist

Location: 04011, Aprilia, Latium, Italy

Duration: 12 months - Extendable

Language: Italian (mandatory)

The Band 2 – Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot issues, and document resolutions in the ticketing system. The candidate will also engage with supervisors/managers for escalation handling and ensure operational consistency. The role covers break-fix support, fault diagnosis, and resolution across hardware, software, and applications.

Skills:

• Provide first/second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain timely communication and update ticket status for reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office (2010/365), Cisco Jabber, and authorized applications.
• Provide basic support for Mac OS users.
• Install, upgrade, support, and troubleshoot printers, desktops, laptops, and peripherals.
• Perform preventive and remedial maintenance on IT hardware and devices.
• Troubleshoot network connectivity, workstation hardware, and software issues using diagnostic tools.
• Basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• Work flexibly in a project-based environment and collaborate with team members.
• Perform other duties as assigned.
• Strong knowledge of Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware, enterprise antivirus, and helpdesk ticketing systems.
• Experience with mobile device management (iOS, Android), enterprise encryption, and Windows device management.
• Ability to multi-task, prioritize effectively, and meet SLAs.