IT Desktop and Network Support Dispatch Italy

IT Desktop and Network Support Dispatch Italy

Essential duties for the position include, but are not limited to the following:

Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

Resolve incidents and problems associated with EUC equipment

Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

Provide repair and maintenance for mobile devices

Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

Provide software break/fix services and replacement of non-warranty assets for end users

Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

Provide warranty and break/fix support for networked printers and scanners

Configure and support end users on mobile computing platforms

Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

Provide on-site hardware support for general troubleshooting and problems for end user computing technologies

Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

Utilize problem management database and systems to track and report on customer calls and requests.

Communicate technical information to technical and non-technical team and customers.

Deskside support services as required.

Requirements

Experience:

Requires 4+ years of related work experience

Sound knowledge of imaging tools (Ghost, MDT)

Sound knowledge of data backup and recovery tools (USMT)

Installing, upgrading, and migrating to Windows 10

Deploying Windows 10 in large enterprises

Configuring hardware and applications

Configuring network connectivity

Configuring mobile computing

Monitoring and maintaining systems that run Windows 10

Should be able to communicate (written + Speak) in local + English language (minimum of B2)