IT Business Partner - Salesforce

IT Business Partner - Salesforce

We are recruiting an IT Business Partner - Salesforce to join our Global IT Operations division. The role is based in Rome or Genoa, Italy.

Mission

In this role, you will ensure that IT services effectively align with the organization’s business needs. You will be responsible for managing and prioritizing service and project demands, ensuring alignment with budget and IT architecture, and maintaining compliance with GDPR and IT security standards. Collaboration with various departments to design, develop, and seamlessly implement IT solutions will be a cornerstone of your responsibilities, ensuring top‑notch service delivery and unparalleled user satisfaction.

Key Accountabilities

• Collect, analyze, and prioritize service and project requests from business and stakeholders.
• Ensure alignment between demand, budget, and IT application architecture.
• Evaluate technical and economic feasibility of proposed solutions, managing conflicts and critical issues.
• Assess the impact of changes on applications, data, infrastructure, and end users.
• Work with IT Cloud Infrastructure and IT Architecture teams to ensure application availability and performance.
• Coordinate with IT Security to ensure new applications meet Security by Design requirements.
• Engage with Procurement for tender operations when applicable.
• Manage the design, development, and implementation of IT solutions.
• Define work plans, resources, timelines, and costs for projects, monitoring progress and resolving issues.
• Collaborate with development and project teams to define specifications.
• Manage communication and collaboration among internal and external project stakeholders.
• Draft technical documentation and progress reports.
• Provide training, assistance, and maintenance support for solutions.
• Conduct preventive and corrective maintenance of IT applications.
• Provide second and third‑level support for application issues, managing service requests beyond IT Service Support’s scope.
• Ensure continuity of IT services by managing expectations, risks, and critical issues.
• Update documentation and operating procedures related to applications.

Education

• Bachelor’s Degree in Engineering General or Computer Science.
• Master’s Degree.

Qualifications

• 3–5 years of experience in IT project management, business analysis, or a similar role.
• Experience managing projects involving market‑leading ERP or CRM platforms and vertical solutions (e.g., Salesforce Sales and Field Service Management).
• Knowledge of the following technologies/products: Project Management tools (e.g., MS Project).
• Knowledge of the following technologies/products: Cloud infrastructure and application architectures.
• Nice to have: ITIL Foundation certification and/or other relevant IT certifications.
• Proficiency in English and Italian at B2 level or higher.
• Address the way – have a big picture of different situations and reinterpret it in a perspective way.
• Build network – forge trust relationships across departments and outside the organization.
• Client intimacy – embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.
• Earn trust – take everyone's opinion into account and remain open to diversity.
• Make effective decisions – structure activities according to priorities, actions, resources and constraint.
• Manage emotions – recognize one's and other's emotions and express and regulate one's reactions.
• Promote sustainable development – promote commitment by keeping promises as a role model.
• Pioneer change – act actively embrace change and benefit from the new circumstances.
• Think forward – capitalize on experiences and translate them into action plans for the future.

Equal Employment Opportunity

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.

#J-18808-Ljbffr