IT Business Analyst - OTC

IT Business Analyst - OTC

The challenge: An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.

What you will do

As an IT Business Analyst Order to Cash (OTC), you will act as a single point of contact (SPOC) toward all the functions that have a stake in the Order to Cash related processes (sales, supply chain, finance), supporting them in defining their needs and collaborating with all the different IT technical partners (internal/external) to deliver the most efficient digital solutions to the business.

Key Responsibilities

• Work with the company organizations to help them improve their processes and systems, helping the company solve existing business problems and better achieve their goals.
• Be the first IT point of reference for the business units for all processes in the area, collaborating with other IT functions across the entire architecture.
• Own the functional OTC/OTD solutioning on the SAP landscape.
• Contribute to the design, development, and delivery of new solutions and enhance existing ones.
• Conduct monitoring analyses of the sales processes to identify improvement opportunities.
• Collect and analyze business requirements and translate them into functional specifications for the development teams.
• Collect BU requirements, address the solutioning phase, and ensure deliverables meet expectations in terms of functionality.
• Monitor development activities and facilitate resolution of blocks or problems.
• Within a project, manage and lead specific tasks or streams by collecting requirements, identifying phases, and monitoring task/stream progress.
• Support users in project activities and in testing new functionalities and enhancements.
• Interact with the Order to Cash and Logistics department from HQ and local markets.
• Interact with other areas of IT to successfully deliver a range of solutions.
• Interact with third‑party suppliers, verify proposed solutions, and check activity planning and due dates.
• Participate in major incidents analysis and solutioning.

What you need to succeed

• Knowledge and experience of the main sales and logistics execution process and interaction between areas.
• Knowledge of the credit management process and functionalities.
• Knowledge of pricing schema and functionalities.
• Knowledge of ATP functionalities.
• Knowledge of the logistics execution process.
• Experience in a project to implement a vertical system in the active-cycle perimeter (sales order entry, pricing management, reporting).
• Functional experience in SAP SD and LE modules.
• Application experience in project management, preferably in an extended environment (large number of users and companies, articulated and integrated application architecture, multi‑year planning, parallel and interconnected projects).
• Education: Bachelor's degree in computer science, economics, engineering, or equivalent experience.
• Professional experience: Significant experience (5+ years) in a similar position in multinational or consulting companies, particularly in high‑industrial‑complexity sectors.
• Language: Italian and English at least at an intermediate level, both written and spoken.
• Soft skills:
  • Problem solving, results orientation.
  • Active listening, clear speech and writing.
  • Building strong relationships with business and stakeholders.
  • Communication skills.

Nice to have

• Experience in integration with an external logistics provider.
• Experience in integration on an EDI project.

Equal Opportunity Employment

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.