Investigation Associate, Middle Mile Product & Technology

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve weekly targets and quality standards for investigations
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Knowledge to systematically elevate problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic Qualifications

• Meet productivity, quality and other hygiene metrics/ goals
• Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Preferred Qualifications

6 months to 1 year of experience

Speak, write, and read fluently (English)

Experience with Microsoft Office products and applications

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.