Investigation Associate, Middle Mile Product & Technology

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust‑based relationships in order to investigate suspicious activity and address escalations while creating long‑term, systemic solutions for a world‑class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key Job Responsibilities

• Conduct investigations
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve weekly targets and quality standards for investigations
• Identify and eliminate root causes of defects to drive efficiency in Amazon’s transportation operations
• Systematically escalate problems or variance in information
• Follow through on resolutions to ensure they are delivered
• Participate in ad‑hoc projects and assignments as necessary

A Day in the Life

• Meet productivity, quality and other hygiene metrics/goals
• Identify opportunities to invent and simplify processes, and deliver quicker with higher standards of accuracy
• Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic Qualifications

• 6 months to 1 year of experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 6 months to 1 year of experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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