Inventory Control & Quality Assurance Operations Manager

Inventory Control & Quality Assurance Operations Manager

Job ID: | Amazon Commercial Services Pty Ltd

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an Inventory Control & Quality Assurance Operations Manager to lead and take ownership of our Robotics Fulfillment Centers Inventory Control and Quality Assurance (ICQA) operations.

Key Job Responsibilities

• Lead and supervise a team of ICQA Area Managers and hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solving operations within the fulfillment center.
• Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures.
• Ensure compliance with safety programs and SOX regulations.
• Analyze inventory defects, problem solve issues or customer defects data to identify corresponding action plans that improve quality.
• Conduct short-term (weekly) and mid-term (monthly/quarterly) labor plans, forecast capacity needs, staffing plans and schedules.
• Support interviewing and training of Fulfillment Center Area Managers.

A Day in the Life

You will lead a department responsible for inventory control, quality assurance and problem solving operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you review previous day performance and address any ongoing issues. Throughout the day, you review inventory discrepancies and quality performance, analyze data for trends and opportunities for process improvement, collaborate with your own team of Area Managers and hourly Associates, and partner with central teams such as Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes, ensuring safety standards are maintained, and dedicate time to developing and providing feedback to your Area Managers and identifying training needs.

Basic Qualifications

• Previous Inventory Control and Quality Assurance Management experience.
• Experience in people management and team development.
• Experience in defining and implementing process improvement initiatives using data and metrics.
• Experience working on large assignments, driving project collaboration across different teams, businesses and stakeholders.
• Background in a logistics, distribution or similar environment.
• Proven ability to influence across varying levels of seniority within an organization.
• Experience with Lean and Six Sigma methodologies and techniques.
• Fluent user of the entire MS Office suite, especially Excel.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor’s Degree from an accredited university or equivalent qualification.
• Experience in auditing, risk management, compliance, program management, or quality management systems.
• Resilient, focused problem solver and self-starter, able to multi-task and prioritize in a complex, occasionally ambiguous environment.
• Ability to learn and adapt to new software systems, data analysis tools, and program management platforms.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.