Internship Client Advisor - Montenapoleone

Internship di 6/12 mesi all'interno del flagship store di Montenapoleone

Overview

The Client Advisor plays a crucial role in delivering personalized and exceptional service to a dedicated pool of clients. They ensure customer satisfaction by addressing inquiries, resolving issues, but also by actively engaging clienteling initiatives to drive repeat business and enhance the overall client experience in close connection with Retail operations to provide tailored assistance and foster long-term relationships.

Key Responsibilities

Business development and Store coordination:

• Proactively engage with clients through various channels to understand their needs and preferences.
• Utilize clienteling techniques to anticipate client needs, provide product recommendations, and drive repeat sales.
• Maintain close communication with stores to stay updated on product offerings, promotions, and store events, and to coordinate and facilitate client visits, ensuring a smooth transition and experience from online to offline interactions.

Client Support and Communication:

• Assist client in resolving problems, concerns, or issues they may encounter with a product or service by responding to client inquiries and requests through various channels, including phone, email, chat, or social media.
• Maintain a professional and empathetic demeanor when interacting with clients, ensuring a positive experience.and fostering client loyalty.
• Keep accurate records of client interactions, transactions, and details of inquiries, comments, and complaints.

Issue Resolution and Escalation:

• Collaborate with other team members and departments to address and resolve clients issues effectively.
• Product and Service Knowledge:
• Develop and maintain in-depth knowledge of the products or services offered to provide accurate and helpful information to clients.

Client Satisfaction and Feedback:

• Monitor client feedback and satisfaction levels, identifying areas for improvement and implementing necessary changes.
• Contribute to the development and improvement of client experience policies, procedures, and standards to ensure a consistently high level of service is provided.