Inside Sales Representative

Inside Sales Representative – Italy (Piemonte)

Location: Piemonte, Italy (on-site / hybrid depending on company)

Department: Sales / Customer Service

Employment type: Permanent position

Altorecruit is a boutique recruitment and executive search consultancy specialised in industrial and international roles. We support manufacturing and distribution companies in identifying key commercial and technical talent across Europe, with a consultative, business-driven and confidential approach.

For one of our industrial clients operating internationally, we are currently looking for an Inside Sales Representative to strengthen the commercial team in Northern Italy (Piemonte area) .

The Inside Sales Representative will play a key role in supporting the sales organisation by managing customer relationships, processing orders, preparing quotations and supporting the field sales team. This position acts as a central link between customers, sales, supply chain and internal operations.

Key responsibilities

Sales & Customer Support

• Daily interaction with customers to manage inquiries, quotations and orders.
• Preparation and follow-up of commercial offers and pricing.
• Order entry and coordination with internal departments.
• Support to Area Sales Managers and field sales activities.

Order & Account Management

• End-to-end order management from receipt to delivery.
• Coordination with logistics and supply chain to ensure on-time delivery.
• Handling customer requests related to availability, lead times and pricing.
• Updating customer and order data in the CRM / ERP system.

Commercial Development

• Proactive follow-up of quotations to convert them into orders.
• Upselling and cross-selling of products to existing customers.
• Identification of commercial opportunities within assigned accounts.
• Support in maintaining and developing long-term customer relationships.

Internal Coordination

• Close collaboration with Sales, Logistics and Operations teams.
• Support in resolving order discrepancies, delivery issues and customer claims.
• Reporting and support on sales data, forecasts and customer activity.

Candidate profile

• Experience in Inside Sales, Sales Support or Customer Service , preferably in an industrial or B2B environment.
• Strong commercial and customer-oriented mindset.
• Fluent Italian and English (both required).
• Other European languages are a plus.
• Structured, organised and detail-oriented working style.
• Comfortable working with ERP/CRM systems.
• Team player with good communication skills.

What’s on offer

• Permanent position within an international industrial company.
• Stable role with long-term perspective.
• Exposure to international markets and customers.
• Competitive salary package aligned with experience and local market.