Inside Sales Representative

Position Overview

We are seeking a dynamic and customer‑focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC‑R customers across a broad European market. The role is client‑facing, high‑volume sales conducted primarily through digital channels and can be based in Belluno with flexibility for remote work.

Key Responsibilities

• Build and maintain strong relationships with HVAC‑R customers via remote channels (video, phone, email)
• Manage a high‑volume, diverse portfolio of regional and international accounts, ensuring consistent engagement and follow‑up
• Conduct regular customer check‑ins to understand needs and identify growth opportunities
• Drive upsell and cross‑sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits
• Lead pricing discussions and contract negotiations within defined frameworks
• Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation
• Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience
• Identify and develop "hidden champions" within customer organizations to expand business potential
• Monitor HVAC‑R market trends, competitor activity, and customer challenges to inform sales strategy
• Engage with agents and support indirect sales channels where relevant
• Proactively identify new opportunities within existing accounts and the wider market

Required Skills and Qualifications

• 1‑3 years’ experience in sales, account management, or technical sales
• Proven ability to manage a broad portfolio with strong prioritization, time management, and follow‑up discipline
• Experience working towards targets and sales quotas in a high‑volume environment, with a results‑driven mindset
• Strong communication skills, particularly in remote/digital customer engagement
• Customer‑centric and solution‑oriented approach, with the ability to build lasting relationships
• Experience using CRM tools and managing sales pipelines
• Technical curiosity and the ability to quickly understand and communicate product value
• Fluency in English

Preferred Skills and Qualifications

• Experience within HVAC‑R or a related technical industry
• Understanding of mechanical and/or electronic components
• Exposure to OEM customer environments
• Additional European language skills
• Demonstrated proactive "hunter" mindset, with the ability to identify and pursue new opportunities
• Adaptability and flexibility in a fast‑evolving, international sales environment

Location

The position is based in Belluno (Italy) and covers the European market, with flexibility for remote work.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of discrimination and harassment.