Inside Sales and Customer Service Rep.

Responsibilities

Assists the Sales Function in new business approach and development. Maintains and generates new business with existing customers and ensures a great customer experience.

• Assist Sales Function to market and sell products and services:
  • Qualify potential customers using the available tools and performing direct calls
  • Generate qualified sales leads
  • Manage directly small customers in accordance with strategy segmentation
• Manage quotation requests for new business and existing customers closing cooperating with NSM, BM & BDM:
  • Receive quotation request
  • Prepare quotation according to the expected job profit
  • Ensure client rates are updated
  • Ensure all quotations produced are followed up
• Manage events and incidents, escalate exceptions
• Communicate with selected customers on regular basis also by communicating market update
• Conduct or participate on review meetings with the customer
• Pro-actively help to take actions to improve customer experience
• Smooth and easy communication with operations team and all other relevant departments in order to process carefully shipments to maximize customer satisfaction

Skills Required

• Good knowledge of freight forwarding operational processes, min. two years of experience
• Good communication and interpersonal skills with the ability to find efficient solutions for the customer
• Customer service driven attitude, good telephone manner with proficiency
• Ability to communicate effectively in English/ (other local language), both verbally and in writing

What You Can Expect

At Rohlig Italia, our team of 50 experts provides its services from 4 locations. Working at Rohlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

Flat hierarchies, flexibility, hybrid remote job model.

Lunch ticket.

Employee lunch/dinner together and periodic buy food for staff.

Flexible working time.

Free parking for employees.

Health insurance as per contract.

A pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success.