Descrizione dell'offerta
Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
Short Description
Edwardsisproud to leadthevacuumandabatementindustry.Committedtosafeandsustainableinnovation,ourFieldandOnsiteServiceteamsworkalongsideourcustomerstoinstall,commission,maintain, andtroubleshootourproducts,enablingtechnologyforeveryoneacrosstheplanet.ThemostimportantcharacteristicofourOnsiteServiceEngineerLevel 1’sisthecontinuousdevelopmentofknowledgeandtechnicalskillstoensurecustomersatisfactionandgreatteamwork.Fieldserviceengineersenjoytakingonchallengesandfindingsolutions.Youwillremaincoolunderpressure, andifyoudon’tknowtheanswer,you’lluseourprocesses,systems, and network tofindit.Youtakeownershipofcreatinghigh-qualitywork.Youwillbeexpectedtodeliverfrontlinesupport inkeyoperationalactivities,includinginstallation,commissioning,maintenance, andtroubleshootingofEdwardsproducts,withafocusonsafetyandqualitywhilemaintainingahighlevelofcustomersatisfaction.Workingin a fast-pacedanddemandingenvironment, aresilientmindsetisessentialforthisrole,whichoffersanopportunitytolearnanddevelopyourengineeringskillsbyworkingonexcitingandhighlytechnicalequipment.
Responsibilities
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
- Perform installations, ensure safety compliance, and document activities.
- Be the on-site contact, providing service recommendations and addressing customer needs promptly.
Your skills and experience
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Previous field service experience in a relevant or related industry.
Self-directed, with the ability to understand and resolve problems. Proactively seeks feedback.
Complies with all applicable laws, policies, and standards.
Good written and verbal communication skills. A basic command of written and spoken English is required.
Your compensation and benefits
We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.
You will be part of our customer center in Agrate, Italy. You join a field service team that works close to our customers, where most of your time to support them on-site.
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