Information Technology Support Technician

IT Support Engineer – Turin, Italy – 6 month contract

Eames Consulting are supporting one of our partners in the search for a IT Technician/Engineer located in Turin, Italy for a minimum of 6 months

Key Duties:

• Provide 1/2nd line desktop and system support services
• IT administration activities to include, joiners, mover’s & levers process.
• Creation of IT builds, distribution of software & hardware.
• Support all collaboration tools including telephony, WebEx, Teams, O365, AV.
• Mobile device management MDM & MAM.
• Setup and support AV equipment for important business meetings.
• Email security management, assessing held emails, adding email addresses/domains to permitted senders/blocked list as required.
• Provide regular feedback to the IT team ensuring effective handover of incidents.
• Continually think of ways to improve or refine the IT user experience.

Experience required:

• At least 3 year’s experience providing IT support in a similar role.
• Experience working in a desktop support/IT support/infrastructure support capacity
• Strong knowledge of Windows 10, MS Office, O365, Active Directory (AD) and Exchange Online.
• Strong knowledge of DNS, DHCP and Group Policy.
• Experienced in creating user accounts, creating distribution lists and global contacts.
• Strong analytical and problem-solving skills.
• Strong knowledge of Microsoft SCCM or WDS.
• Experience with Mimecast, TeamViewer and some scripting knowledge would be an advantage.
• Professionally presented with strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels.
• Work as part of a team and be willing and able to work outside normal office hours as required.