Information Technology Support Technician

IT Support Technician (Part-Time – 2 days per week, on-site in Fabriano)

Duties and Responsibilities

Provide corrective service for a wide range of industrial products, performing hands-on maintenance as required and resolving complex issues. The role may involve installing new systems, including networking, as well as diagnosing a broad range of customer issues, both software- and hardware-related.

All tasks must be carried out in accordance with the company’s technical and quality standards and procedures, with the goal of delivering a high level of customer satisfaction.

Key Responsibilities

• Work with customers to identify issues and develop and implement appropriate technical solutions
• Respond to service calls or escalate them within agreed timeframes
• Perform installation and maintenance of customer systems, e.g. PCs and mobile devices
• Develop and maintain customer relationships, identifying opportunities to extend existing service agreements
• Support the development of testing and repair processes
• Liaise with help desks, support services, and support centers
• Perform troubleshooting and issue resolution

Requirements and Qualifications

• Minimum 2 years of experience as a field service representative or in a similar role
• Proficiency in English and Italian
• Experience in handling, maintaining, and safeguarding technical equipment
• Strong analytical thinking and problem-solving skills
• Team player
• Good time management skills
• Strong interpersonal and communication skills
• Comfortable using mobile tools and applications

Apply now!