Information Technology Support Specialist

Job Opportunity: IT Support Engineer at AVASO Technology

Location: Milan, Italy

Employment Type: Full Time

Experience: 2-4 Years

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Job Description

Key Responsibilities:

• Deliver deskside and remote support for store staff, resolving incidents related to desktops, laptops, POS systems, peripherals, and mobile devices.
• Perform IMACD (Install, Move, Add, Change, Dispose) activities for hardware and software.
• Coordinate with store managers before visits; validate hardware delivery and ensure compliance with SOPs.
• Support POS terminals, printers, and network connectivity for uninterrupted store operations.
• Install and configure operating systems, applications, and network settings.
• Perform break-fix repairs, hardware replacements, and preventive maintenance.
• Manage antivirus updates, data backups, and documentation.
• Work with centralized IT teams for advanced troubleshooting (network, servers, AV).
• Coordinate with vendors for warranty repairs and escalated issues.
• Maintain accurate records in ITSM tools (e.g., ServiceNow).
• Provide daily, weekly, and monthly reports on tickets and resolutions during transition and stabilization phases.

Required Skills & Qualifications:

• Experience:
• 2–4 years in field support or deskside roles, preferably in retail environments.
• Technical Skills:
• Strong knowledge of hardware troubleshooting, OS installation, and network basics.
• Familiarity with ITSM platforms, imaging tools (SCCM/JAMF), and remote support tools.
• Soft Skills:
• Excellent communication, customer service, and problem-solving abilities.
• Certifications (Preferred):
• CompTIA A+, Network+, or OEM-specific certifications.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.