Information Technology Support Specialist

ities: Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla cements.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass istance.Administered approved software installations, updates, and security patching in coordination with IT p olicies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfr rcement.Offered VIP support and acted as the primary onsite contact during critical escalations or outages.Supported printers, scanners, and peripheral devices, including troubleshooting and routine main tenance.Assisted with Active Directory tasks, basic user account management, and smart hands support.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re ference.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h andling.Followed ITIL practices for incident, problem, and service request management in corporate envir

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