Information Technology Support Engineer

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Employment Type : B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues


• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications


• Install, configure, and maintain desktops, laptops, and peripheral devices


• Support printers, scanners, and other end-user equipment


• Handle password resets and basic Active Directory tasks


• Configure email accounts and assist with VPN connectivity


• Log, track, and update incidents in the ticketing system


• Escalate complex technical issues to Level 2/Level 3 teams


• Ensure timely resolution in line with SLA requirements


• 1–3 years of experience in Desktop Support / IT Support


• Strong knowledge of Windows 10/11 environment


• Basic understanding of networking concepts (IP, DNS, DHCP)


• Experience with Active Directory and user account management


• Good troubleshooting and problem-solving skills


• Strong communication and customer service skills


• Ability to work independently in an on-site environment