Information Technology Support Engineer

Provide Level 2 support for desktop, laptop, and peripheral issues escalated from L1 support.

Troubleshoot complex hardware and software issues that require deeper technical knowledge.

Resolve OS-level issues (Windows/macOS), including performance, crashes, and configuration errors.

Install, configure, upgrade, and troubleshoot Windows OS and standard enterprise applications.

Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Handle profile corruption, application crashes, and compatibility issues.

Manage Active Directory tasks:

Support Entra ID (Azure AD) user and device-related issues.

Troubleshoot login, GPO, and authentication issues.

Diagnose and replace faulty hardware components (HDD/SSD, RAM, batteries).

Support printers, scanners, docking stations, monitors, and mobile devices.

Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues

Autopilot setup and troubleshooting

Resolve DNS, IP configuration, and network access problems.

Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.

Provide professional onsite and remote support to end users, including VIP users.

Ensure SLA compliance and high customer satisfaction.

Onboarding & Offboarding Support