Information Technology Specialist

Job Opportunity: End-User Support Specialist (EUSS)

Location: Rome, Italy

Work Type: Full-Time, Onsite

We’re looking for a skilled and proactive End-User Support Specialist to join our on-site team in Rome, Italy. If you have a strong background in 2nd-line IT support and audiovisual (AV) systems—and enjoy working in dynamic, multicultural environments—we’d love to hear from you.

⚠️ Please Note: Due to project requirements, only EU nationals are eligible for this position.

Your Responsibilities

End-User & AV Support (2nd Line)

• Act as the escalation point for complex incidents beyond 1st-line support.
• Deliver hands-on support for hardware and software issues.
• Collaborate with the Helpdesk for remote diagnostics and case follow-up.

Digital Workplace Support

• Install, configure, and maintain laptops, docking stations, monitors, webcams, headsets, and mobile devices.
• Ensure smooth day-to-day operation of end-user equipment.

Network & Telephony Support

• Maintain reliable network access (VPN, VLAN, remote access).
• Support VOIP/PABX and mobile services, including Teams integration.
• Troubleshoot connectivity issues both on-site and remotely.

AV & Video Conferencing

• Provide support for Teams, Zoom, WebEx, Skype for Business, etc.
• Perform preventive maintenance and testing of AV equipment.

Ticketing & Service Quality

• Manage and escalate tickets in ServiceNow with attention to quality.
• Guide ICT-1 team members and ensure consistent troubleshooting standards.
• Create incident reports and support documentation updates.

✅ What You’ll Bring

• Nationality: Must be an EU citizen to meet project compliance requirements.
• Languages: Proficient in English and French (minimum B2 level).
• Tech Skills: Strong with Windows OS, MS Office, AV tools, Teams, Zoom.
• Solid knowledge of networking (Switches, VPN, VLAN, Wi-Fi), VOIP, PABX.
• Familiar with basic server operations (access rights, DHCP, backups).
• At least 2 years of relevant experience (internships included).
• Excellent communication and customer service mindset.
• Analytical, dependable, and adaptable under pressure.

Nice to Have

• Experience in ITIL-based environments.
• Knowledge of additional EU languages is a plus.

Working Conditions

• Location: Client premises in Rome, Italy.
• Schedule: Monday to Friday, 08:00–18:00 (8-hour shifts).
• Travel: Occasional visits to satellite offices.
• Flexibility: Occasional overtime when needed.

Interested or know someone who might be?

Let’s connect and explore this opportunity — feel free to reach out at .