Information Technology Specialist

Why Toshiba Global Commerce Solutions?

At Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences.

Every day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market.

Guided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here.

Role: IT Specialist

Office Location: Via Torri Bianche, 24, 20871 Vimercate

Role Overview - What's 'In-store' for you?

We are looking for an experienced IT Specialist to join our Managed Services Solution team in Vimercate. The role focuses on technical support, advanced ticket analysis, system administration, and participation in software and infrastructure projects. The ideal candidate is hands-on, autonomous, and comfortable working in complex, service-driven environments with strict SLAs.

This position supports laboratories and server infrastructures and plays a key role in application support for users, configuration and release management, interventions according to agreed SLA’s and project execution, particularly within Retail / Large-Scale Distribution (GDO) environments.

Key Responsibilities

• Provide technical support for applications, laboratories, and server infrastructures
• Manage and analyze advanced and deep-level support tickets
• Ensure incident, problem, and change management in line with ITIL best practices
• Perform configuration, release, and patch management activities
• Support and execute software, system, and infrastructure projects
• Monitor systems and services to ensure availability and performance
• Interventions according to agreed SLAs , including on-call duty and off-hours support when required
• Coordinate with internal teams and external vendors for service delivery
• Application support for end users
• Management of complex projects

What we're looking for

• Previous, hands-on experience in System Administration, Service (Desk) Operations, and Application Management
• Experience in Retail and Large-Scale Distribution (GDO) environments is preferred
• Ability to manage service contracts and application projects
• Certifications such as ITIL, Agile, and/or PMP are considered a plus
• Able to demonstrate resilience and adaptability in fast-paced, changing environments.

Technical Skills :

• Operating systems: Windows, Linux (RedHat, Ubuntu, Debian)
• Virtualization: VMware (vSphere, Converter, P2V)
• Scripting: UNIX Shell, automation, CI/CD (GitHub, Jenkins)
• Cloud: AWS / Google / Azure
• Monitoring: SNMP based tools (Big Brother, MRTG), Grafana
• Service Management: ServiceNow, ITIL
• Databases: SQL Server, MySQL, Oracle
• Patch Management: WSUS, Antivirus Administration of Windows and Linux systems (RedHat, Ubuntu, Debian)
• Experience with virtualization and cloud environments (VMware vSphere, AWS, Google Cloud)
• Strong troubleshooting and ticket analysis skills in ITIL-based service environments (ServiceNow)

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.