Information Technology Manager

About San Clemente Palace Venice

This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions. Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay. The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.

Role Description

As IT Manager , you will be responsible for the day-to-day operation, reliability, and security of all IT systems and infrastructure across the hotel and staff accommodation, ensuring seamless functionality to support both guest services and internal operations.

Key Responsibilities

• Ensure 24/7 functionality and reliability of all IT networks and systems
• Oversee the configuration and maintenance of software, hardware, and network systems
• Administer and maintain the hotel’s IT infrastructure including multimedia systems, internet servers, printers, telephony, backups, and more
• Provide user support and training for hotel staff
• Monitor data security and ensure GDPR compliance in collaboration with the data protection specialist
• Manage cyber security risks and initiatives in coordination with the Head Office
• Ensure compliance with PCI standards and manage regular penetration tests
• Implement IT security measures and oversee related compliance tasks
• Lead IT-related projects from conception through execution and development
• Prepare and manage the IT department’s budget, forecasts, and reports
• Act as the main point of contact for all IT matters internally and externally (head office, vendors, and service providers)
• Supervise and mentor a small IT team

What We Are Looking For

• Vocational training or university degree in IT or related field
• Proven experience in a similar IT leadership role, ideally within the luxury hospitality sector
• Familiarity with Opera PMS and Oracle Simphony is a strong advantage
• Strong analytical and organizational skills with a solution-oriented mindset
• Hands-on mentality with excellent prioritization and troubleshooting abilities
• Affinity for budgeting, reporting, and IT performance metrics
• Fluency in English and Italian; additional languages are a plus

What We Offer

• A key leadership role at one of Europe’s most iconic and exclusive resorts
• Opportunity to work in a unique historical property rich in art, culture, and heritage
• Competitive salary and benefits package
• On-property benefits including accommodation and meals
• Access to professional development, cross-training, and career growth 
• A supportive, high-performing, and multicultural team environment

Ready to make your mark in Venice?

Apply now by sending your CV and cover letter to: