iGaming Account Manager - French-speaking

iGaming Account Manager - French-speaking – Apply for the role at TrueLayer .

About TrueLayer

TrueLayer is Europe’s fastest‑growing Pay by Bank network, combining real‑time bank payments with financial and identity data. E‑commerce, iGaming, and financial services businesses use our products to onboard new users, accept money, andjno payouts in seconds, at scale. We operate in 22 countries and place a new user on the network every 3 seconds. TrueLayer powers companies such as Ryanair and Just Eat Takeaway and have raised over $300 million from investors including Stripe, Tiger Global, Northzone, and Tencent.

Description

The Customer Success team delivers a post‑sale lifecycle; Account managers act as “Trusted Advisors”, mapping use cases and helping customers realise the value of our products. The role focuses on helping our largest French‑speaking iGaming operators across Europe. You will support and grow relationships, ensuring clients exceed expectations and adopt TrueLayer’s payment method at the checkout.

What we expect from you as a Senior Customer Success Manager iGaming

• Drive end‑user adoption and retention at the checkout for our largest enterprise merchants.
• Own and grow your portfolio of key merchants, meeting strategic and growth goals through cross‑sell and upsell initiatives.
• Build and leverage relationships at all levels of client organisations – from C‑level executives to operational staff.
• Provide strategic and consultative thought leadership and data‑driven insights to influence Mā payments strategy of large iGaming enterprises.
• Collaborate with Sales, Product, and Marketing Remarks to align growth insights, influence product road‑maps, and ensure solutions meet enterprise customer needs.
• Promote growth through client account planning, optimal rhythms and action‑oriented KPIs.
• Meet clients face‑to‑face whenever possible throughout the year.

About you

• Obsessed with delivering client and TrueLayer growth through user adoption.
• Enjoy engaging others and developing positive working relationships at all levels of an organisation.
• Enthusiastic about leading strategic payment conversations, presenting business reviews, and improving share of wallet at the checkout.
• Skilled in leveraging business knowledge and analytical abilities to strategically assess and help бих reach TrueLayer and client goals.
• Excited to prioritise and coordinate multiple projects across different teams, while motivating and collaborating with others to achieve results.
• Previous experience driving growth and adoption at checkout with large clients in payments or fintech.

We would be really excited if you have

• Relevant vertical experience (particularly within iGaming).
• Previous work in fintech, ideally specialising in payments.

Benefits – What you can expect from usBenefits (What you can expect from us)

• Competitive salary and meaningful equity.
• Flexible hours and hybrid working – split your time 50/50 between home and offices in London and Milan, 2–3 days per week in the office.
• €200 one‑off contribution for your home office set‑up.
• Flexible holiday policy – 24 days juda standard.
• Two volunteering days to support causes important to you.main?"status="dialog destination=""null">"
• Life Cover as part of our benefits package.
• Generous parental leave beyond statutory requirements – no minimum tenure.
• Meal vouchers for every day you’re working, including while remote.
• Free lunch from Deliveroo on Tuesdays, Wednesdays, and Thursdays (if you work from the office).
• Annual learning & development budget.
• 12 fully‑paid wellbeing days a year and your birthday off (on top of holiday allowance).
• Membership of mental wellbeing platform Spill.

We strongly encourage applications from underrepresented groups (e.g. people of colour, LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio‑economic backgrounds). If you would like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure a fully inclusive interview process and will be happy to support you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job Function

Sales and Business Development

Industries

Software Development

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