ICEG Procurement Client Experience Lead
Descrizione dell'offerta
The Procurement Client Experience Lead (P+ CXL) serves as a trusted advisor to internal clients, aligning Accenture’s capabilities to support their strategic goals and deliver impactful outcomes. They coordinate cross-functional teams, ensure high-quality service delivery, and foster strong internal relationships to drive value and growth.
The CXL Team works closely with internal stakeholders, including other corporate functions such as Corporate Services, Finance, Operations, Tax, Legal and business teams, to ensure seamless and effective procurement support. The CXL is accountable for the delivery of all Procurement services within the ICEG Market Unit for Accenture’s internal client. This includes oversight of Category to Contract Execution, Procurement Operations Ventures & Acquisitions support, and Accounts Payable.
They are responsible for:
Leading procurement delivery and transformation initiatives, ensuring alignment with local and global stakeholder expectations and commercial objectives.
Managing stakeholder relationships, supplier performance, and risk, while driving high levels of internal client satisfaction.
Leveraging Accenture’sglobal capabilitiesand embeddingclient-facing best practicesto ensure consistent, scalable, and high-quality service.
Driving operational excellence and financial performance, including cost efficiencies and value realization.
Enabling the transition toIntelligent Operations, delivering measurable business impact and positioning the account for future growth.
Building and nurturing a high-performing, inclusive team culture that supports talent development, retention, and diversity goals
What We’re Looking For
Minimum of 5 years’ experience related in same role acquired in a multinational company with complex organizations
Proven experience managing key internal or external client relationships with a strong track record of delivery satisfaction.
Demonstrated ability to drive commercial outcomes, including cost savings and value creation, within complex service delivery environments. Strong financial acumen and understanding of commercial models
Excellent communication and stakeholder engagement skills, including C-level governance, experience working in matrixed, global organizations with shared services models
Recognized leadership in people development, team building, and fostering inclusive environments
Master’s Degree, proficiency in English both in speaking and writing
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.Visit us at
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Summary
- Location: Milano
- Type: Full time