HUMAN RESOURCES - Training Manager

POSIZIONE: HUMAN RESOURCES - Training Manager

DESCRIZIONE DELLA POSIZIONE

We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling.

RESPONSABILITÀ DEL RUOLO

• Lead by example by embodying brand’s values, service excellence, and company policies.
• Execute Retail Training Plan for assigned stores
• Partner with Retail Managers and Store Managers to deliver corporate training strategy within assigned store(s)
• Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques.
• Partner with Retail Managers to scout and implement opportunities for staff elevation through Training
• Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.
• Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement.
• Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience.
• Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment.
• Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams.
• Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress.
• Coordinate and monitor training activities
• Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
• Monitor and assess the effectiveness of in-store training programs through follow-ups, observations, and measurable outcomes.

REQUISITI DEL CANDIDATO

• English Proficiency, both written and spoken.
• Fluency in at least another EU language (Italian, French, German, Spanish)
• Any other language will be a plus
• Confident with Microsoft Office (PPT, xls, Outlook)
• Interested in digital tools

INFORMAZIONI AGGIUNTIVE

You will be spending approximately 70% of your time in store. Availability to travel extensively in Europe is mandatory. Your office of reference will be Milan (approximately 1 day/week)