HR Services Supervisor – Europe

Position Overview :

We are looking for an experienced and hands‑on HR Services Supervisor to lead our HR Services activities across Europe. In this role, you will coordinate a small team and ensure that all HR inquiries, issues and transactions are handled accurately and efficiently, delivering excellent service to employees, managers and HR Business Partners across all European entities and business units.

You will drive the standardization and continuous improvement of HR and payroll processes, champion the use of our HR systems (especially Workday), and help shape a consistent, high‑quality employee experience throughout the region. Alongside your supervisory responsibilities, you will personally support local HR teams with policy questions and more complex employee cases.

Key Responsibilities

• Lead the day‑to‑day operations of HR Services for all European legal entities, partnering closely with HR Business Partners.
• Ensure timely and accurate processing of HR transactions in Workday and related tools (including DocuSign and delegation of authority workflows).
• Manage the HR Services shared mailbox for Europe: triage and assign tickets, monitor workload, and ensure consistent, high‑quality responses.
• Supervise that all relevant payroll documents are accurate and in compliance with legal and corporate standards.
• Implement and support Shared Services for company car administration in Europe and serve as the key European contact for our external partner.
• Collaborate closely with local and regional HR Business Partners and HR Assistants on issues requiring local handling, as well as with other key stakeholders.
• Provide regular training and guidance to HR Business Partners and employees on HR policies, practices, tools and self‑service options, encouraging a “self‑service first” mindset.
• Ensure accurate maintenance of HR master data in our core HR systems, and develop system expertise within the HR Services team.
• Align and harmonize Workday processes and data standards across Europe.
• Identify, lead and support continuous improvement initiatives in HR Services and payroll, including process optimization and system enhancements.
• Standardize HR documentation support by managing incoming and outgoing forms and information, including document imaging and archiving.
• Prepare HR metrics, statistics, reports, presentations, process manuals and new forms.
• Support internal and external audit requests and provide documentation for HR processes and data.
• Contribute to and/or lead projects related to HR process and system improvements.

Professional profile

• Bachelor’s degree in Human Resources, Business Administration, Finance or a related field.
• 5–8 years of experience in HR, ideally within HR Shared Services or HR Operations in an international environment.
• Experience supervising or leading a small team (1–2 employees) preferred; strong leadership potential required.
• Proven experience working cross‑functionally within HR and with business stakeholders.

Skills & competencies

• Structured, detail‑oriented and highly reliable working style with a strong service mindset.
• Ability to work independently, manage multiple tasks and shifting priorities, and consistently meet deadlines.
• Strong communication skills and effective stakeholder management at all levels of the organization.
• Sound judgment, discretion and the ability to handle sensitive and confidential information professionally.
• Solid experience with Workday.
• Strong MS Office skills, especially Excel (e.g. VLOOKUP, pivot tables).
• Excellent English skills, both written and spoken.
• Other European languages such as Spanish, Italian, Portuguese, French or Dutch are strongly preferred.
• A high level of commitment, teamwork and willingness to “roll up your sleeves” and support the team in day‑to‑day operations.

Other

• Willingness to travel within Europe (approx. 10–15%).
• Location can either be Samarate in Italy or Guarda in Portugal

If you are passionate about delivering excellent HR services, enjoy improving processes and systems, and want to help shape a consistent HR experience across Europe, we look forward to receiving your application.