Housekeeping Supervisor

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Housekeeping Supervisor.

It is a permanent, full-time role (40-hour working week made of 8 hours per 5 days and 2 days off).

This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

Location: The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, 30124

What We Offer

• Professional career progression at international level in 9000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Encouraging management and team‑spirited colleagues
• Charity events, wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform

What You’ll Do

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift.
• Complete required paperwork.
• Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co‑workers and treat them with dignity and respect.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Enter and locate work‑related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by the Housekeeper Manager.
• Follow Standard Operating Procedures and the brand guidelines.

What We’re Looking For

• You must possess the legal right to work in Italy. Valid work permit for full time role (40 hours/week).
• At least intermediate Italian and English.
• Previous housekeeping supervisory experience is a big plus.
• Understanding of rooms operations and luxury hospitality.
• Ideally, technical knowledge of Opera.
• Reliability, motivation, attention to details.
• Strong passion for luxury housekeeping standards and procedures.

In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunità, ad accogliere tutti e a favorire l'accesso alle opportunità. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra più grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilità, lo status di veterano o altre basi protette dalla legge.