Housekeeping Supervisor

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. Always a meeting place for business people, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d’Elia’s Hair Jewelry Salon.

Responsible for:

The Housekeeping Supervisor assists and reports the Housekeeping & Spa Manager in managing all aspects of the department, managing the department in the absence of Manager. The mission and intent of Housekeeping Supervisor is governing the operations of the Cleaning and Laundry department; ensuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness and Hyatt standards.

Main Duties and Responsibilities:

• Be responsible of the Housekeeping Department;
• Supervises housekeeping staff as duties are being performed and tasks of laundry staff;
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met and ensures that all common areas are kept clean and free from hazards;
• Organizes all staff during the day and hosts daily meetings with housekeeping staff;
• Plan departmental scheduling (schedules days off, holidays, and vacations, ensuring that facility’s needs are met in accordance with hours and position control);
• Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen and Laundry Attendants;
• Motivate, train and supervise all Housekeeping and Laundry colleagues;
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry;
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms;
• Document and resolve issues with discrepant rooms with the Front Desk with questions and basic requests;
• Inspect, check and release hotel rooms for arrivals in accordance with set Park Hyatt and ensures that rooms are kept clean and free from hazards;
• Prepare, distribute, and communicate changes in room assignments and issues to next shift;
• Stocks and maintains supply rooms; orders supply according to a budget;
• Receives, processes, and handles guest complaints in regard to housekeeping services;
• Perform administrative duties.

Qualifications:

• previous experience in the same role or similar
• passion about hospitality and luxury industry and people oriented.
• Being fluent in English
• Italian and a other language is a must.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano