Housekeeping Supervisor

About this job

Borgo Lifestyle Group is a dynamic, fast-growing company with a solid international presence in the luxury lifestyle industry. Our growth is driven by enthusiasm and creativity together with a continued strive for excellence and we are seeking like-minded people to join us in our great work environment.

Based in Florence, the Borgo Lifestyle Group is a constant and rapidly expanding company which includes Borgo Santo Pietro, a 5-star luxury boutique hotel that includes two restaurants and a holistic Spa; Saporium Michelin star restaurant in Florence; Satori custom yacht; Seed to Skin Tuscany, luxury skincare line known for Green Molecular Science products and spa-focused approach that can be found in the top spas and retailers worldwide.

We are seeking an Housekeeping Supervisor to lead and oversee the housekeeping team at Borgo Santo Pietro. You will ensure that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and presentation, supporting a seamless and exceptional guest experience.

Main Responsibilities

• Supervise daily housekeeping operations, ensuring all rooms and public areas meet luxury standards of cleanliness, hygiene, and presentation.
• Lead, train, and motivate the housekeeping team, fostering a professional, collaborative, and disciplined work environment.
• Maintain constant communication with the Housekeeping Manager to align priorities, updates, and operational needs.
• Conduct inspections of guest rooms and public areas, addressing issues promptly and maintaining quality standards.
• Coordinate with Front Office, F&B, Spa, and other departments to ensure smooth guest operations and timely room readiness.
• Manage housekeeping schedules, staff assignments, and workflow to optimize efficiency without compromising quality.
• Monitor inventory of cleaning supplies, linens, and amenities, requesting replenishments as needed.
• Ensure adherence to health, safety, and hygiene procedures across all housekeeping activities.
• Respond to guest requests, preferences, and special requirements with discretion, professionalism, and attention to detail.
• Support process improvements, standard operating procedures, and training initiatives to elevate service excellence.

Candidate Profile

• Minimum of 2 years of experience in housekeeping, preferably in luxury hotels or high-end hospitality environments.
• Strong leadership and team management skills, with the ability to train, motivate, and guide staff.
• Fluent in English and Italian; additional languages are a plus.
• Meticulous, organised, and attentive to detail, with a commitment to maintaining the highest standards.
• Excellent communication and interpersonal skills, capable of coordinating effectively with multiple departments.