Hotel Manager

Hotel Manager - Luxury Boutique Hotel

We are seeking a Hotel Manager for our luxury boutique hotel. As part of the management team and reporting directly to the owner, you will be responsible for leading the daily operational management of the hotel services. You will supervise and coordinate department heads to drive service efficiency, revenue, and guest satisfaction.

1. Drive the team and daily operations to provide memorable customer experiences and achieve targets.
2. Address customer concerns and foster a service recovery culture to enhance loyalty.
3. Assist in developing hotel budgets and strategic goals.
4. Provide effective leadership to the management team and staff to meet and exceed targets while maintaining high engagement and motivation.
5. Plan, direct, and coordinate service delivery across all departments to meet guest expectations.
6. Control costs and analyze results regularly to identify opportunities for efficiency.
7. Hold regular meetings with department heads to share guidance, feedback, and improve staff and guest experiences.

Requirements:

• A degree or diploma in Hotel Management or equivalent.
• Previous experience as Director of Operations or Hotel Manager in five-star properties.
• Extensive background in Food and Beverage and Room Division Management.
• Strong leadership and organizational skills.
• Problem-solving and proactive approach.
• Knowledge of hotel property management systems.
• Excellent communication skills and a solid command of English; additional languages are a plus.

Location: Triveneto

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