Hotel General Manager

Join our team as Hotel General Manager at our Pestana Hotel Group unit located in Courmayeur!

Location

Courmayeur, Italy

About us

Pestana Hotel Group is Portugal's largest international hotel group, renowned for its more than 100 hotels across 17 countries spanning 4 continents. With 12,000 rooms and over 5,000 employees, we host more than 3 million guests annually.

What you will be doing

As the Hotel General Manager, you will lead all hotel operations, ensuring exceptional guest experiences, optimised financial performance, and a motivated, high‑performing team. You will be responsible for managing daily operations, driving commercial strategies and maintaining the quality standards of Pestana Hotel Group.

Your key responsibilities will be

• Ensuring high-quality service standards across all departments.
• Leading, motivating, and developing the hotel team, creating a positive and effective work culture.
• Planning, organising, and overseeing daily operations to ensure efficiency.
• Managing budgets, expenses, and interpreting financial reports to maximise revenue and profitability.
• Developing and implementing commercial and operational strategies.
• Building strong relationships with guests, addressing their concerns, and ensuring their overall satisfaction.
• Collaborating with suppliers, partners, and event planners.
• Ensuring full compliance with health, safety, hygiene, and local regulatory standards.
• Monitoring property inspections, maintenance needs, and operational risks.
• Ensuring smooth collaboration between departments and alignment with Pestana Hotel Group standards.

We value individuals who

• Bring proven experience as a Hotel Manager or General Manager, ideally in a luxury or upscale hotel.
• Are fluent in Italian and English; knowledge of additional languages is a plus.
• Have strong financial and business acumen.
• Demonstrate excellent leadership and people management skills.
• Possess strong customer service orientation and a strategic mindset.
• Are reliable, organised, and able to manage multiple priorities under pressure.
• Have strong decision-making and problem-solving abilities.
• Are proficient in MS Office; knowledge of hotel management systems is an advantage.
• Hold a degree in Hospitality/Hotel Management, Business Administration, or a related field.
• Already have the right to work in Italy.
• Willingness to pursue further professional growth opportunities in other geographical locations.

What we offer

• The opportunity to lead a key hotel within an international hospitality group.
• Competitive compensation aligned with experience and market standards.
• A dynamic, multicultural work environment with strong company values.
• Professional growth opportunities within Pestana Hotel Group.

If your profile matches this description and you are eager for a new challenge, please send us your CV. We look forward to meeting you!

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