Hotel Director

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department includes Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all departments within Hotel Operations.

Qualifications:

• Minimum of five years’ experience as a senior leader in a luxury (4 / 5-star) hotel or cruise industry environment.
• Exceptional communication, problem-solving, decision-making, and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods.
• Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in human resources functions.
• Ability to lead teams positively and productively by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent (preferred), or equivalent on-the-job experience.
• Intermediate computer software skills required.