Hostess
Descrizione dell'offerta
About the Company
Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 91 venues in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
About the Role
We are seeking an experienced and charismatic Hostess to join our Lifestyle dining division for our seasonal hiring in Dubai . The Hostess is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team.
Responsibilities
- Greets guests, escorts them to tables, and provides menus
- Manage waiting list as per brand guidelines
- Offer appropriate seating arrangements
- Receive and record customers dining reservations
- Ensure all orders are filled in a timely and accurate manner
- Maintain clean and organized tables and work area
- Observe proper grooming and personal hygiene at all times
- Assist waiters and head waiters when needed
- Manage event related work including setting up tables of the restaurant
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
- Handles guest problems and complaints
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned.
Qualifications
- Minimum 1-2 years of experience in similar position in a fine dining concept
Required Skills
- Excellent in English, Italian is a must.
- Good communications and interpersonal skills
- Basic computer skills (Recommended to have previous experience in restaurant software)
- Customer oriented with a positive attitude and smiling face
- Friendly and approachable
- Cooperative and self-giving team player
- Ability and willingness to perform under stress
- Positive and high energy level
- A willingness to go the extra mile in ensuring guests' needs are met
- A huge passion for customer service and hospitality