HOKA Store Manager, Milan

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal‑opportunity employer and our employees come from a range of backgrounds, experiences, and strengths, united by their passion for our brands. We welcome qualified applicants of all races, colours, religions, sexes, sexual orientations, gender identities, gender expressions, national origins, ages, military or veteran status, mental or physical disabilities, medical conditions, and all other beautiful aspects of their identity.

Responsabile negozio, HOKA – Milano

Il nostro obiettivo è ispirare le persone a muoversi e a perseguire i propri obiettivi con determinazione e passione. Adottiamo un approccio audace e inaspettato nei prodotti che creiamo, realizzando soluzioni innovative per atleti di ogni tipo. Le persone trovano gioia nel movimento e HOKA è qui per sostenerle e aiutarle a spiccare il volo.

HOKA Store Manager – Milan

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first‑miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

The Role

Our store managers are integral to the success of the HOKA brand. As a store manager, you attract, develop, and motivate a passionate team. You regularly share the HOKA brand values, vision, and mission with your team members and actively create a culture of trust and accountability. You may lead multiple high‑volume and complex locations and support the district manager with additional responsibilities as needed.

Your Impact

• Coach and develop your team to drive business results and professional growth
• Partner with the area/district manager to identify and develop talent for leadership positions
• Ensure the highest level of customer service possible and prioritize brand and product knowledge training
• Meet and exceed budgeted sales and KPIs and monitor expenses
• Conduct self‑audits with attention to key controls involving receiving and cash handling within your district
• Develop store strategies that enhance customer satisfaction, increase traffic, and optimize profitability
• Proactively cultivate community through events, local outreach, and engagement with your market beyond the store’s four walls
• Manage inventory and implement store administration and operations including compliance with policies and procedures
• Actively maintain a network for recruiting candidates to your store team, as well as support the district manager in identifying and interviewing potential management candidates within the district
• Hire the best team members by identifying talent quickly and maintaining a recruiting network
• Onboard and train team members to ensure engaged and high‑performing teams
• Ensure the highest level of visual merchandising and standards and take responsibility for execution of visual directives and guidelines
• Drive key initiatives and support programs that enhance the customer journey

Who You Are

• Excellent leadership skills and experience managing people in a customer‑facing environment
• Demonstrated track record of exceeding sales targets and cost management for a store of comparable volume and size
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs

We Would Love To Hear From People With

• Solid retail store management experience
• Fluency in English & Italian
• Excellent communication skills and ability to convey the HOKA and Deckers Brands vision and mission to your team and customers
• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store
• Experience coordinating and hosting in‑store events
• Fantastic problem‑solving skills and ability to work through challenges

What We Will Give You

As part of our HOKA family, you belong to more than a performance‑lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and support them in succeeding.

• Extras, perks & volunteering opportunities – being a valued member of the HOKA and Deckers Brands team offers more than a paycheck, including generous discounts and community‑based programs
• Growth and development – extensive opportunities and support for personal and professional development, including a global mentorship program
• HOKA uniform allowance
• Discounts on Deckers Brands (HOKA, UGG, Teva) online and in‑store

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