Help Desk- italian english speaker

Job Description Join our team as a Help Desk and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast‑growing organization. You’ll have the opportunity to work within our IT team, supporting the operational excellence of our software applications and ensuring optimal performance for our organization.

Responsibilities

Configure and support production software applications

Write and optimize basic SQL queries

Debug and resolve software issues

Research, analyze, and recommend improvements for organizational use of software applications

Create and maintain technical documentation

Recommend, configure, and administer software configuration/development changes

Perform routine operational activities (e.g., produce reports, statistics files, etc.)

Collaborate with software vendors to resolve application issues, both short‑term and long‑term (root cause analysis)

Resolve application errors and issues through periodic testing, help desk tickets, and other methods

Create documentation related to software operations and support

Qualifications

Knowledge of application architectures (web, client‑server, mobile) and application monitoring techniques

Knowledge of operating systems troubleshooting, with focus on Windows OS and Linux Debian

Knowledge of virtualization technologies, especially VSphere VMWare

Knowledge of infrastructure operations and environment management

Knowledge of debugging and problem‑solving in software environments

Academic background: technical diploma or equivalent

Italian native or fluent. English good.

Availability to travel

Strong motivation, proactivity, teamwork, and ability to work independently

Strong time‑management skills and consistently meet deadlines

Openness and strong desire to improve solutions, systems, and processes, enforce procedures

What We Offer

An international community bringing together 110 + different nationalities

An environment where trust has a central place: 70 % of our key leaders started their careers at the first level of responsibilities

A robust training system with our internal Academy and 250 + available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

Onsite position, no remote work option, work organised in shifts

Gross Annual Salary (GAS): EUR 24 000 ‑ EUR 36 000; basic salary only, variable component detailed in the offer

Various sustainability initiatives through Our WeCare Together program that allows you to design and lead projects creating real social or environmental impact

Amaris Consulting is proud to be an equal‑opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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