Help Desk & Application Support – Space Operations (ESA)

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Help Desk & Application Support – Space Operations (ESA), Italia/Abruzzo/L'Aquila

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Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

437940147

Job Views:

1

Posted:

20.05.2025

Expiry Date:

04.07.2025

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Job Description:

WHO WE ARE

Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets —managing the full lifecycle of specialist and executive-level hires .

We prioritize trust and transparency in our relationships and aim for a swift, supportive journey towards your next career step .

WHAT WE ARE LOOKING FOR

Help Desk & Application Support – Space Operations (ESA)

Location: Rome (Hybrid work mode)

We seek a motivated and tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users across multiple missions .

You will join a dynamic, international team working in a high-security, high-impact space environment , supporting Earth observation , satellite launches , and future space programs .

YOUR TASKS

• Provide first-line technical support via phone, email, or ticketing system
• Log, categorize, and prioritize tickets accurately
• Troubleshoot and resolve complex incidents and application issues
• Escalate to 2nd/3rd level support per SLAs
• Manage application access , configurations , and routine updates
• Monitor applications and analyze alarms
• Maintain and improve operational documentation and procedures
• Participate in testing, patching, and deployments
• Communicate clearly and professionally with ESA end users
• Collaborate with internal teams and external vendors to resolve issues
• Apply ITIL best practices in incident, request, and change management
• Contribute to user training, documentation, and knowledge sharing

YOUR SKILLS AND EXPERIENCE

Technical Skills:

• Good knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
• Familiarity with the ITIL framework
• Proficiency with Microsoft Office , Outlook , and basic systems administration
• Understanding of XML , SFTP , and Eclipse is a plus
• Excellent troubleshooting skills, especially under pressure
• Technical certifications are advantageous

Knowledge and Experience:

• 1–2 years of experience in help desk or application support roles

Personal Skills:

• Fluent English (written and spoken – B2 minimum )
• Strong customer service , communication , and stress management skills
• Problem-solving mindset with a practical attitude
• Ability to multitask , prioritize , and work under pressure
• Quick learner with the ability to adapt in a structured environment

EXTRA INFORMATION

• Work location: Rome – accessible, hybrid mode (2 days on-site, 3 days remote)
• Work hours: Monday–Friday, shift-based from 08:00 to 18:00
• Contract type: Permanent

Support a critical ESA application with 7 functional modules , contributing to mission planning , non-conformance tracking , and satellite launch operations .

Join a collaborative, multicultural, and international team and be part of the European space ecosystem .

Please note that due to the sensitive nature of data, this position is currently open only to individuals who meet the following criteria:

• Non-EU Citizens based in the EU with a valid work permit
• We will review your CV carefully and contact you if there is a match. If not, your CV will be kept for future opportunities.
• We support Diversity and Inclusion. If you identify with these communities and meet the minimum criteria, you will have the opportunity to demonstrate your abilities in an interview.