Head Waiter - Bulgari Hotel Milano

Head Waiter – Bulgari Hotel Milano

Join our team at Bulgari Hotels & Resorts, celebrated for luxury and heritage. This full‑time, mid‑senior level position is located in Milan, Lombardy, Italy.

Job Overview

As Head Waiter you will coordinate the front‑service functions, ensuring exceptional guest experiences while maintaining high standards of service, teamwork, and operational efficiency.

Responsibilities

• Serve food courses and alcoholic beverages to guests, answering menu questions and communicating with kitchen staff.
• Follow cycle‑time guidelines for all meals, maintain cleanliness of work areas and assigned tables, and ensure courses are cleared and tables are crumbed appropriately.
• Inspect china, glass, and silver for cleanliness and presentation before service.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Follow all company, safety, and security policies and procedures, reporting accidents or unsafe conditions to management.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff; serve as a role model.
• Ensure uniform and personal appearance is clean, professional, and complies with policies.
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
• Provide assistance for guests with disabilities and engage guests in conversation regarding services and attractions.
• Speak with guests and coworkers using clear, professional language and support team efforts to reach common goals.
• Maintain confidentiality of proprietary information and protect company assets.
• Perform physical tasks such as standing, walking, lifting, carrying, pushing, pulling, and manipulating objects up to 25 lbs alone and >50 lbs with assistance.
• Perform other reasonable job duties as requested.

Safety & Security

• Report work‑related accidents or injuries immediately to manager/supervisor.
• Follow company and departmental safety and security policies to ensure a clean, safe, and secure environment.
• Complete required safety training and certifications.
• Identify and correct unsafe procedures or conditions and report them to management.
• Follow property‑specific emergency procedures (e.g., evacuations, medical emergencies, natural disasters).
• Use proper equipment, wear appropriate PPE, and follow correct lifting procedures to avoid injury.
• Follow policies for safe operation and storage of tools, equipment, and machines.

Policies & Procedures

• Protect guest and coworker privacy and security.
• Follow company and departmental policies and procedures.
• Maintain confidentiality of proprietary materials.
• Safeguard company tools, equipment, and assets.
• Ensure uniforms, nametags, and appearance meet hygiene and professional standards.
• Perform other reasonable duties as requested.

Guest Relations

• Address guests' needs promptly and professionally.
• Thank guests and provide a fond farewell.
• Welcome guests with a smile, eye contact, and a friendly verbal greeting; use guest name when possible.
• Assist coworkers to ensure proper coverage and prompt service.
• Actively listen and respond positively to guest questions and concerns using brand processes to resolve issues.
• Anticipate guests' needs by asking questions and observing preferences.
• Provide assistance to individuals with disabilities following guidelines.
• Engage guests in conversation about stay, services, and local attractions.

Communication

• Speak to guests and coworkers using clear, appropriate professional language.
• Assist coworkers to ensure they understand tasks.
• Exchange information with coworkers and supervisors discreetly.

Management & Team Support

• Serve as procedural role model or mentor.
• Support coworkers and treat them with dignity and respect.
• Partner with others to promote teamwork and achieve common goals.
• Adhere to quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in various formats.
• Stand, sit, or walk for extended periods or whole shift.
• Move, lift, carry, push, pull, and place objects up to 25 lbs alone or >50 lbs with assistance.
• Grasp, turn, and manipulate objects of varying size and weight.
• Navigate sloping, uneven, or slippery surfaces, stairs, and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Food & Beverage Services

• Maintain cleanliness of work areas throughout the day (clean‑as‑you‑go).
• Communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen.
• Follow alcohol service procedures per TIPs and CARE.

General Information

The Bulgari Hotel Milano partnership brings luxury hospitality to Milan with a focus on timeless glamour. The role is fully embedded within the Bulgari Hotels & Resorts portfolio and associated with Marriott International.

Location

Milan, Lombardy, Italy

Employment Type

Full‑time, mid‑senior level management.

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