Head of Sales B2C Italy-Iberica

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Head of Sales B2C Italy-Iberica based in Milan, offering a rewarding role within a diverse team that pushes boundaries. Join a truly iconic global brand, learn, and grow with us. We are bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

In this role, you will report directly to the General Manager Italy-Iberica. Your main duties will include:

1. Leading and inspiring the Sales & Training Team to achieve sustainable sales and profitability across all channels, ensuring alignment with financial and operational targets.
2. Fostering strong relationships with internal teams and retail partners (MOB / MUB) through regular engagement, effective communication, and collaborative leadership.
3. Owning the sales budget and channel P&L, setting and monitoring targets for sales, staffing, and costs while optimizing resource allocation and operational efficiency.
4. Driving performance improvement by analyzing results, implementing corrective actions, and aligning with the Managing Director on strategic initiatives for growth.
5. Ensuring consistent brand execution across all retail touchpoints by implementing global marketing and visual merchandising standards and sharing best practices.
6. Supporting distribution expansion in line with the Distribution Masterplan, including new store acquisition, partner negotiations, and compliance with global frameworks.
7. Championing consumer experience and market insights, contributing to strategic decisions, identifying growth opportunities, and supporting cross-functional collaboration.
8. Developing high-performing teams by fostering a feedback-driven culture, identifying talent, and ensuring effective training programs aligned with business goals.
9. Collaborating cross-functionally with local and global teams (e.g., Marketing, Merchandising, Demand Planning) to align on stock levels, retail events, and market needs, ensuring seamless execution and business impact.

About you

We are seeking a motivated leader with the following background:

• Bachelor's degree in Sales or related field with at least 8 years of experience, including 5 years in a senior sales leadership role.
• Proven ability to lead large retail teams (200 employees) with strong motivational and people management skills.
• Solid experience in Key Account Management, negotiation, and relationship building.
• Strong 360-degree business acumen across Sales, Finance, Marketing, Merchandising, Planning, and HR.
• Customer-focused mindset with a deep understanding of retail operations and business development.
• Fluent in English and Italian.

What we offer

Expect a range of benefits including:

• Swarovski product discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs
• Ticket restaurant

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal gemstones, Swarovski Created Diamonds, zirconia jewelry, accessories, crystal objects, and home accessories. Swarovski has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries, employing over 18,000 people. The Swarovski Group also includes Swarovski Optik and Tyrolit. Swarovski is committed to sustainability, diversity, inclusion, and philanthropy through the Swarovski Foundation.

Swarovski is an equal opportunity employer, fostering a workplace where everyone feels involved, respected, valued, and heard. Employment decisions are based on merit, competence, performance, and business needs, without discrimination.

LI-Hybrid

Required Experience: Director

Key Skills: Marketing & Promotions, Attorney At Law, Jni, Airlines, Art

Employment Type: Full-Time

Experience: years

Vacancy: 1