Head of Quality Italy & Greece

A PROPOS DE

This role is responsible for ensuring the QFS compliance of all product categories placed onto the respective market and for the ongoing QFS performance of the product categories within the respective market.

The CBU QFS manager is responsible for all market related QFS topics and accountable to make sure all market observations, preferences and issues are being channelled through the most efficient way across different functions and stakeholders. The main purpose of the CBU QFS manager role is to protect brand equity through QFS in Market. This is achieved by the responsibility to.

RESPONSIBILITIES

• Compliance
• Ensure all new and existing products in market comply with local, national, and international food safety product and packaging standards
• Stay updated on industry and local regulations changes and ensure, through robust stakeholder engagement, that products remain compliant to local, national, and international food safety standards
• Fully collaborate with QiD teams and input key regulation and consumer criteria to them to ensure successful product launches of fully compliant product that drive consumer satisfaction
• To report and escalate potential non compliances, including authority and consumer group reports and publications
• Conduct and take part in CBU audits to identify any gaps in QFS standards and close any gaps identified
• Ensure full traceability of product as far as possible is maintained.
• Implement secure systems for keeping and placing product in QC hold status, maintaining integrity until product is shipped to consumers, returned or destroyed.
• Consumer Satisfaction
• Capture and utilise consumer and customer feedback to identify when a product and packaging is performing well and there are consumer satisfaction opportunities.
• Closely monitor consumer complaints and CPMU data to understand when a product and packaging is either performing poorly or is a potential quality and / or food safety risk.
• Monitor authority and consumer group publications to highlight potential consumer satisfaction issues
• Engage stakeholders and functions so that they are aware of product performance issues
• Advise stakeholders and functions on the types of issues experienced by consumers and offer insight into potential improvements
• Monitor the competitiveness of Danone's products compared to competitors and lead continuous improvement projects to close any gaps
• Ensure excellent service delivery to consumers and patients at multiple touchpoints and represent the consumer and patient voice within the CBU and to other functions.
• Manage the Consumer Care line and provide technical support to customers regarding product quality and safety issues.
• Conduct Market Performance QFS assessments and Store Checks ensuring performance shared and follow up actions are completed
• Crisis Management - Escalate any market feedback that indicates a product is or may become a quality or food safety risk to relevant stakeholders adopting a speedy and proactive approach
• Manage multi CBU crisis situations and / or support QFS managers in CBUs to manage crisis situations
• Ensure product traceability, withdrawal and recall systems are effective
• Run crisis management simulations and training for the CBU leaders

VOUS

• Key deliverables of the job
• Leadership
• Conduct training sessions for the sales team on quality and food safety standards and practices.
• Lead by example with a servant leadership focus enabling a culture of teamwork and trust across all teams
• Develop highly competent CBU QFS organizations that are technically and capable of implementing strong consumer feedback management systems
• Work openly and proactively with zone QFS teams and categories to drive overall performance in the Europe zone
• Develop strategies for continuous QFS improvement in CBUs and also input to zone QFS strategy
• Compliance
• Ensure implementation of food safety and quality policy, procedures and standards in respective CBUs
• Governance & Reporting
• Ensure transparency in reporting issues, KPIs and QFS risks using the Danone systems and standards
• Fully interrogate KPIs and consumer feedback to evaluate product performance and protect brand integrity
• Escalate and manage issues and potential QFS risks timely, to appropriate stakeholders while fully securing product, brand integrity and consumer safety.
• Key expectations from the role owner
• Strong ownership and demonstration of Danone behaviors and values.
• Proven strategic mindset with servant leadership in focus to enable functional teams for execution with excellence.
• Mastery and globally recognized expertise in QFS systems and programs management.
• Undisputed, consistent servant leadership.
• Excellent communication skills and leadership courage.
• Strong leadership to drive change within the organization.
• Strong problem solving skills and focus on enabling excellence in execution

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