Head of Product - Comms

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

About The Role

Kraken powers how utilities engage with millions of customers every day. Communication is how our clients build trust and accelerate the transition to clean energy. We are building communications as infrastructure for climate impact. As the Head of Product - Comms, you’ll own the portfolio of products that enable customer engagement across voice and digital channels. This includes global inbound and outbound calling, bulk and digital messaging, outbound campaign management, routing and orchestration, workforce integrations, and the foundations required to scale communications and excellent customer experiences globally. This is a senior product leadership role for someone who combines strong product judgment, clear executive communication, and disciplined decision-making. You’ll lead and grow a team of product managers, scale and modernise an established portfolio, and stay close enough to the work to continuously raise the bar for both product excellence and Kraken culture.

What you’ll own (and be famous for here)

The communications backbone for climate impact

You’ll own Kraken’s customer engagement platform spanning voice, digital channels, bulk messaging, routing and orchestration, and workforce engagement to help improve how our clients communicate and deliver exceptional customer experiences. These are always-on, business-critical systems where reliability, resilience, and calm execution matter.

A product strategy that knows when to build, buy, or partner

This portfolio is established and scaling, with new innovations, and expanding quickly with strategic partnerships. You’ll decide where Kraken differentiates, where we integrate, and where we deliberately do less, with a clear focus on leverage and long-term value.

ROI discipline without killing innovation

You’ll run the portfolio with clear bets, explicit trade-offs, and ruthless prioritisation. Roadmaps will explain themselves. Teams will understand why they are building something, what problem it solves, and how success will be measured.

AI where it actually matters

You’ll bring a strong point of view on where AI meaningfully improves communications products, including routing and orchestration, automation of communications, agent assistance, and workforce optimisation. Just as importantly, you’ll know when not to use AI. It’s always value first.

A PM team that thinks like business owners

You’ll lead, coach, and develop product managers with a player‑coach mindset. You’ll raise the bar on product judgment, structured thinking, and outcome orientation. PMs on your team will learn how to operate with clarity, conviction, and accountability.

A trusted voice with real autonomy

You’ll be a highly trusted, autonomous leader within the product organization. You’ll have real ownership and decision‑making authority, backed by strong partnership with peers and leadership. When trade‑offs are hard, your thinking will be relied on.

A culture carrier, not just a portfolio owner

You’ll actively raise the bar for product management and Kraken culture. You’ll model care, curiosity, and high standards. You’ll help build an environment where people do the best work of their careers while having fun and staying grounded in our mission.