Head of Payment Operations Automation, International Payment Products (IPP)

Head of Payment Operations Automation, International Payment Products (IPP)

Amazon's Payments organization is a growing, multi-billion-dollar global business, providing customers worldwide with seamless access to Amazon through trusted payment methods. Our Payment Product Operations team is the backbone of that experience, ensuring frictionless usability and purchase journeys for customers at scale.

We are seeking a skilled people leader to join our International Payment Operations leadership team in Bangalore. The role requires positive energy, cross-border trust building, and the motivation to lead a high-performing, supportive team through its next phase of growth. As a senior on‑site leader, you will oversee the day‑to‑day execution of the team, hold end‑to‑end ownership of business‑critical recurring processes supporting regional Operations, Marketing, Supply Chain, and Tech stakeholders across Payments globally. You will be a visible, trusted partner to your team, coaching, developing, and championing their growth while simultaneously driving substantial process improvement and automation initiatives. You will apply creative thinking, leverage agentic and GenAI solutions, and actively challenge the status quo to unlock new levels of efficiency and scale. This is a global role requiring strong cross‑cultural communication skills and the ability to quickly build trust with senior stakeholders across all Amazon retail geographies. The role is based in Bangalore.

Key Job Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of 8–10, and make strong hiring decisions to evolve the team’s structure as the business scales.
• Vision & Strategy: Define a bold vision for a future model of centralized, scalable operational support for global payments business processes—champion new ideas and anticipate emerging challenges.
• Innovation & Automation: Act as the "AI Accelerator for Payments" by driving adoption of agentic, GenAI, and automation solutions to increase efficiency.
• Cross‑Functional Influence: Lead by influence across multiple organizations and geographies, delivering cross‑functional, international projects from conception through launch.
• Operational Excellence: Oversee day‑to‑day execution, manage unforeseen escalations with sound judgment, and ensure the team consistently delivers to the highest quality standards independently.
• Stakeholder Partnership: Build trusted relationships with worldwide Payments business partners, aligning on KPIs, defining new metrics, and communicating team performance clearly and proactively—including senior stakeholders across multiple regions and functions.
• Foster Inclusion & Belonging: Build a team culture grounded in psychological safety, where diverse perspectives are actively sought and celebrated.
• Capacity & Resource Planning: Establish plans to address capacity needs related to peak volume fluctuations across business operations, marketing, and supply chain; lead proposal presentations to influence organizational resource planning across multiple organizations.

A Day in the Life

You start your day connecting with your team—checking in on priorities, unblocking issues, and ensuring everyone has what they need to deliver. You connect with worldwide Payments partners to identify processes that can be centralized, automated, or scaled through the team. In meetings you represent your team’s work to senior stakeholders with clarity and confidence, translating operational complexity into concise narratives and data‑backed recommendations. You set high standards, coach, provide feedback, and recognize your team’s achievements. You bring curiosity and creativity to every problem, whether that means piloting a new GenAI solution, redesigning a workflow, or finding a smarter way to serve an internal customer, all while building a team culture where people feel seen, supported, and proud of their work.

About the Team

Our team is the operational heartbeat of International Payment Products—linking customers, product, technology, and central Amazon support teams. Our customers include consumers, business customers, banking and insurance partners, regulatory bodies, and Amazon‑internal teams. We safeguard Earth’s most convenient, trusted, and efficient payment experience by preventing and resolving payment issues, governing payment partner relationships, and continuously reducing cost‑to‑serve. Across all EU stores, we support Gift Cards, Co‑Branded Credit Cards, Small Business Credit Cards, Shop with Points, Global Instalment Lending, and Product Insurance. The Bangalore team extends this mission globally, acting as an accelerator of productivity and delivering process excellence for Payment teams worldwide.

Basic Qualifications

• 5+ years of cross‑functional experience working with tech and non‑tech teams.
• 5+ years of team management experience.
• 5+ years of cross‑functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience with automation and version control tools, or experience in BigData architecture and deploying identity and access management systems.

Preferred Qualifications

• Experience managing, analyzing, and communicating results to senior leadership.
• MBA.
• Knowledge of Kaizen and Lean methodology techniques.
• Experience hiring and developing highly effective and diverse teams.
• A genuine love for building teams and fostering a positive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.