Head of Operations

We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team (TDS). Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.

You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests. Your contribution will be key to delivering service excellence and maintaining the smooth running of the company's Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.

The successful candidate will work closely with the Operations & Infrastructure, Design & Engineering, and Data & AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably. This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team :

Ensure all day-to-day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business

ServiceDesk Administration : Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService)

Process and Policy Management : Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times

Administrative Support : Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting

Service Quality : Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements.

Vendor Management

Maintain list of IT Suppliers

Any contracts or products be listed.

Contract Management

Contracts and Subscription management, involving negotiation administration and renewals.

Domain management

Licence management

Subscription management

Software

Software onboarding.

Asset Management

Train Staff to complete asset entry

Carryout Annual Hardware audit.

Procurement Management

Purchase Order management

Coordinating IT Onboarding Process (purchase kit, assign resource, delivery)

Receive goods and add to Inventory

Add invoices to Credit Card Expense Reports

Invoicing : check and approve

Task Management

SLA management.

Procedure Management

Recording changes and sending notifications.

IT Management Systems experience

Have excellent communication and stakeholder management skills

Have an organised, systematic approach and great attention to both quality & detail

Microsoft Office, GDPR, ITIL

Hybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week.

Competitive base salary and annual discretionary bonus.