Head of Operations - Responsabile Dipartimento

Overview

Carrier Manager Team Lead - Responsabile ufficio traffico - protected categories art.68 / 99

Our fast-growing Technology startup sennder Italia is looking for a Carrier Manager Team Lead - Responsabile ufficio traffico to join our “Operations Team” responsible for the international market (UE). The role is based out of the Milan office and will report to the principal of operations. Do you want to help us shape the future of the logistics industry?

This job position is open to persons registered in the list of protected categories pursuant to Law 68 / 99.

We value humility and we\'re as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you’ll bring something valuable to the role we didn\'t initially think of.

If you are passionate about taking yourself, sennder, and the logistics industry to the next level; if you are curious and eager to have an impact on how we reach our business goals, then you might be the one we are looking for. Where others see uncertainty, you see opportunities to learn and be proactive, by being a team player and understanding how your personal development matches the company’s growth.

Responsibilities

• In this role you will manage a group of junior & senior employees.
• Be responsible for the punctual and efficient disposition of sennder Italia transports, and own the relationships with carriers to solidify our rapid growth within the international market.
• Collaborate closely with the principal of operations, the ops, finance and quality teams, to ensure the best transport service and quality.
• Manage a team and work with carriers to solve complex business challenges to identify opportunities and recommend solutions.
• Develop team members skills, manage problems and provide performance analysis to support sennder Italia’s success in achieving its goals.
• Supervise our daily transports and handle all arising inquiries from carriers.
• Encourage carrier tech adoption and expand our carrier network by identifying and onboarding key partners.

Qualifications

• Confident in using data to analyse and track key metrics.
• 3+ years experienced in full truck load transport by road (preferably with Freight Forwarding experience).
• 1+ years experienced in people management with at least 3 direct reports.
• Organised with a great attention to details.
• A great problem solver as well as a person with an entrepreneurial mindset.
• You speak and write Italian fluently (native level) and you are fully proficient in English.

What you can expect

• A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities.
• An international team of 800+ people with 65+ nationalities spread across 7 country offices, with English as our company language.
• A structured feedback and review process for personal development. We also use “Objectives and Key Results” for company goals.
• A structured promotion process, providing everyone with fair and transparent career growth.
• Learning and development opportunities on the job and through conversations with your manager.
• Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
• When in office : unlimited snacks, drinks, and fruits.
• Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.

At sennder Italia we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empower