Head of Operational Excellence Delivery

The Operational Excellence Unit has the responsibility to optimize the operating model and drive operational excellence throughout the Group with a tight focus on cost governance across the entire operating cost base. In particular:

• Collect and analyse business and operational data from the owner functions
• Identify opportunities for operational excellence optimization and transformation, leveraging the scale of the Group, and capturing synergies
• Coordinate the Group effort and drive the initiatives aimed at OpEx optimization and cost savings

The successful candidate will be in charge of the Operational Delivery team, responsible for

• Managing the implementation of strategic operational excellence and cost saving projects across the operating platform in collaboration with other Group COO functions (e.g., Procurement, IT, P&FM, Data, AI & Automation) both at Group and BU level
• Ensure the achievement of synergies, the sharing of best practices and the alignment of relevant projects with the Group strategic priorities and expense plan

This is an opportunity for a dedicated and highly motivated individual to manage the delivery important strategic programs of the Group. The candidate will:

• Manage the team in charge of:
• Collecting and analyzing business and operational data
• Leading and implementing transformational projects with focus on operational excellence
• Coordinating large cross-functional and cross-BU teams
• Manage the relationship with key internal stakeholders both at Group level and Local Entity level to ensure the achievement of the identified priorities and targets

Requirements

• Degree in fields such as Economics and Engineering
• 15+ years of experience in top tier consultancy firms with focus on Financial Services and/ or in the Financial Services industry with a preferred focus on operations
• Fluent English is a minimum requirement, Italian and additional languages (e.g., French, German) will be considered a plus
• Proven track record in managing international teams in the context of complex transformation programs
• Proven experience in leading and developing teams, with direct managerial responsibility
• Proven track record in managing multiple senior stakeholders in international contexts with challenging targets

Company Profile

Generali Group Head Office is the guidelining unit of the Generali Group, one of the largest global insurance and asset management providers. Established in 1831, Generali is present in over 50 countries in the world, with a total premium income of € 82.5 billion in 2023. With around 82,000 employees serving 70 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. At the heart of Generali’s strategy is its Lifetime Partner commitment to customers, achieved through innovative and personalised solutions, best-in-class customer experience and its digitalised global distribution capabilities. The Group has fully embedded sustainability into all strategic choices, with the aim to create value for all stakeholders while building a fairer and more resilient society.