Head of Infrastructure & Workplace Services Division - based in Luxembourg

Overview

This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi‑cultural environment. We also offer relocation support. The EIB, the European Union's bank, is seeking to recruit for its Group Information Systems Directorate (GIS), Core Platform & Resilience Department (CPR), Infrastructure & Workplace Services Division (IWS) at its headquarters in Luxembourg, a Head of Infrastructure & Workplace Services Division .

This is a full‑time position at grade 7 for which the EIB offers a permanent contract.

• internal benchmark Division Head IT Technology & Infrastructure

Assessment Centres for selected applicants would take place by April/May 2026.
Panel interviews are anticipated for May 2026.

Purpose

You will lead and evolve the EIB Group’s hybrid, sovereign and resilient infrastructure and workplace services across on‑premises and multi‑cloud environments to deliver secure, portable and cost‑effective technology foundations that ensure business continuity, regulatory alignment and digital productivity for the EIB Group. You will lead a transversal function responsible for network and hosting platforms, on‑premises data centres, workplace and collaboration services, and the IT service desk, working closely with architecture, security, application, data, AI and business teams.

Accountabilities

• Define and deliver the Infrastructure & Workplace Services strategy aligned with Bank‑wide IT and business priorities, including hybrid multi‑cloud, sovereignty, portability and vendor diversification.
• Ensure infrastructure, hosting, network, workplace, collaboration and service desk services are secure, resilient, scalable and cost‑effective.
• Proactively engage with transformation leaders to anticipate needs, co‑design solutions and provide timely expert guidance.
• Drive sovereign‑by‑design technology choices in line with EU and institutional sovereignty, data residency and risk requirements.
• Promote portability through containerisation, automation and open standards.
• Strengthen business continuity through robust data centre, recovery and disaster‑recovery capabilities.
• Transition infrastructure and service delivery to managed services with clear SLAs, KPIs and vendor governance.
• Lead and develop the Infrastructure & Workplace Services teams, fostering performance and engagement.
• Implement modern ITSM practices and tooling across infrastructure and workplace services.
• Manage budgets, roadmaps and investments aligned with strategic priorities.
• Partner with architecture, security and business teams to deliver infrastructure transformation initiatives.
• Manage a diverse vendor ecosystem while reducing concentration risk and ensuring interoperability.
• Monitor technology and service trends and introduce innovations that improve productivity, resilience and sustainability.
• Drive responsible adoption of AI and automation to enhance efficiency, resilience and user experience in line with security, sovereignty and regulatory requirements.

Qualifications

• University degree (minimum a Bachelor) preferably in computer science, information technology, engineering or a related field; a postgraduate qualification in IT management or digital transformation would be an advantage.
• At least 10 years of professional experience in complex IT infrastructure and/or IT operations environments, including significant exposure to on‑premises data centres and hybrid multi‑cloud platforms.
• Experience or proven ability in managing and leading multidisciplinary and multicultural teams, as well as large‑scale infrastructure and workplace service portfolios.
• Solid knowledge of resilience, business continuity, disaster recovery and security‑by‑design principles, including regulatory, data sovereignty and risk considerations.
• Good knowledge of network and hosting services, end‑user and workplace services, service desk operations, automation and orchestration, and modern IT service management (ITIL).
• Experience in transitioning service delivery models from time‑and‑material to managed services, including vendor governance, SLA/KPI management and financial oversight would be an asset.
• Demonstrated experience with hybrid cloud architectures, containerisation technologies, automation, and approaches that promote portability and limit vendor concentration would be an asset.
• Excellent knowledge of English. Knowledge of other EU languages would be an advantage.

Competencies

Find out more about EIB core behavioural skills and managerial competencies here.

Eligibility & Inclusion

We hire and value talent with unique characteristics, creating a work environment where they can be themselves. We believe that Diversity, Equity and Inclusion makes us a performing and innovative organisation. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.
If you require reasonable accommodation during the recruitment process due to a disability, neurodivergence, or a chronic health condition, please contact the EIB Recruitment team who will manage your request appropriately.
By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.

Application Deadline

Deadline for applications: 19 March 2026

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