Head of Experience Design

Role Overview

This role exists to build on the strong design foundation already in place at Jimdo and help evolve it further as the company scales, changes focus to a multiproduct platform, and our AI capabilities mature. As Head of Design, you will lead and develop our Product Design function, with a focus on simplicity, usability, and customer outcomes for solopreneurs and micro‑businesses. You will ensure design is deeply embedded in how we understand customer problems, shape product strategy, and deliver coherent experiences across the customer lifecycle working closely with our VP of Product & Design on building out this vision. A defining aspect of the role is advancing how AI is used within design, not to replace craft or judgment, but to remove low‑value iteration, increase leverage, and allow designers to focus on higher‑impact work leading to customer success.

Your Impact

• Set clear design direction that raises the quality, clarity, and consistency of product experiences, grounded in the needs of solopreneurs and micro‑businesses.
• Ensure design is a strong partner in problem definition, shaping product strategy—not just executing solutions.
• Lead the evolution of AI‑enabled design practices to increase speed, reduce low‑value iteration, and improve outcomes without compromising craft.
• Own and evolve the design system in close partnership with Product and Engineering, balancing consistency, scalability, and innovation.
• Take a holistic view of the end‑to‑end customer experience across product touchpoints and the broader lifecycle.
• Partner closely with Marketing and Brand to ensure alignment across product experience, content, narrative, and visual language.
• Lead, coach, and grow a senior Product Design team, fostering a culture of quality, curiosity, and continuous improvement.
• Work cross‑functionally with Product and Engineering leadership to support effective discovery, prioritisation, and execution.

What You Bring

• Senior leadership experience building and scaling high‑performing product design teams.
• A strong point of view on simplicity, usability, and user‑centered design.
• Demonstrated ability to evolve design systems and experience quality at scale across the full customer journey.
• Practical experience integrating AI into design workflows to improve speed and outcomes.
• Deep empathy for small businesses, solopreneurs, or similarly constrained customer segments.
• Comfort operating across product, brand, content, and lifecycle design.
• Strong collaboration skills and a systems‑thinking mindset.
• High standards, clear taste, and the ability to raise the bar without creating friction.
• Experience in optimising for conversion while not detracting from usability.

Benefits

• Annual compensation reviews to ensure you’re rewarded fairly.
• A remote office set‑up bonus to enhance your workspace.
• An employee assistance program, offering resources and counseling.
• Up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

Equal Opportunity

Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let’s continue to create a workplace where everyone can thrive, regardless of background or identity.

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