Head of Customer Success
Descrizione dell'offerta
Head of Customer Success
MiCROTEC - Innovating Wood
Responsibilities
- Strengthening customer relationships, acting as the main point of contact from the initial system installation. Building long‑term, trust‑based partnerships to understand market needs, goals, and technical challenges.
- Analyzing and optimizing the performance of installed MiCROTEC solutions by monitoring production data and suggesting improvements to increase efficiency.
- Providing technical support to customers in understanding and managing critical issues, also coordinating with internal teams to ensure resolution.
- Offering proactive consulting to customers, developing best practices for the use of MiCROTEC solutions, promoting potential upgrades, and supporting the identification of new investment opportunities.
- Systematically collecting feedback on MiCROTEC solutions and performance results, sharing insights internally to contribute to the continuous evolution of the product portfolio.
- Introducing activities and initiatives to foster customer loyalty through proactive assistance and a true partnership approach.
- Monitoring relevant metrics, regularly collecting and analyzing key KPIs to promptly identify opportunities and challenges.
Your Profile
- Experience in Customer Care, preferably in an industrial or technological environment; knowledge of scanning technologies is an advantage.
- Familiarity with industrial processes and/or applications.
- Strong communication skills, initiative, and the ability to work independently and in a structured manner.
- Strong proficiency in German, English, and Italian.
- Experience with CRM or PM tools is an advantage.
- Flexibility and high willingness to travel.
Senior Level
Associate
Employment Type
Full-time
Job Function
Customer Service and Consulting
Industries
Industrial Machinery Manufacturing
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