Head of Customer Experience & Revenue Growth

A leading hospitality company in Lombardia is seeking a Head of Customer Experience to create and scale their Customer Success and Support functions. This strategic position involves turning Customer Experience into a competitive advantage, enhancing retention, and defining key metrics. The ideal candidate has 5-8+ years of experience in Customer Success within SaaS or fintech sectors and has demonstrated success in building such functions. This role requires an analytical mindset and the ability to operate in fast-paced, ambiguous environments.
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