Head of Application Management

Azienda

Leading financial services multinational.

Offerta

The resource will define and implement key processes, KPIs, and SLAs, manage a distributed international team, and serve as a strategic partner to the CEO in driving ETS's transformation toward scalable, client-centric solutions.

The main responsibilities will be:

• Define and implement AM practices, including process design, KPIs, SLAs, and escalation protocols
• Lead, mentor, and grow a geographically distributed team
• Ensure application reliability, availability, and performance in both on-prem and cloud environments
• Act as a point of escalation and coordination across development, operations, and client support
• Collaborate with product and dev teams to align support activities with roadmap priorities
• Contribute to the broader ETS strategic transformation, ensuring scalability and operational readiness
• Represent the AM team in front of clients and internal stakeholders

Competenze ed esperienza

• Expertise in managing applications in mixed environments (on-prem and cloud with AWS)
• Expertise in managing complex architectures (clustered solutions, distributed solutions, active-active solutions, etc.)
• Deep knowledge of the main application orchestrators / schedulers to handle the daily life-cycle
• Deep knowledge of Linux and Windows OS
• Deep knowledge of networking protocols: TCP, UDP
• Deep knowledge of shell scripting and Python
• Knowledge of DB administration and usage (Oracle and PostgresQL)
• Knowledge of the applications configuration management tools (Ansible, Puppet, Chef)
• Knowledge of version control systems (SVN, Git)
• Knowledge of CI/CD tools to interact with the Development Team
• Excellent knowledge of English language

Completa l'offerta

• Competitive annual salary
• 10 days of working from home
• Opportunities for international career growth within the technology and financial services sector
• Engaging and collaborative work environment with a focus on innovation