Head of After-Sales Experience & Growth

Loro Piana is seeking a Head of After Sales to optimize after-sales activities, ensuring maximum customer satisfaction and loyalty. This role involves defining a global Service Portfolio and managing support services, warranties, and customer experiences to contribute to business growth.

The ideal candidate will have over 10 years of experience in luxury retail, a strategic mindset, proven project management skills, and the ability to lead diverse teams. Collaboration with internal stakeholders is essential for success in enhancing operational efficiency and customer satisfaction.