Guest Service Supervisor
Descrizione dell'offerta
Guest Service Supervisor
Reporting to the Front of House Manager, the role is responsible for overseeing daily front‑of‑house operations, ensuring a seamless, efficient, and personalized experience for every guest. The position also involves leading the front‑of‑house team, maintaining the highest service standards, and acting as a key point of contact for guest needs, requests, and issue resolution.
Main responsibilities
- Support the Front of House Manager in managing front office operations in line with brand standards.
- Lead and supervise the front‑of‑house team during shifts.
- Ensure smooth handling of check‑in, check‑out, reservations, and guest communications.
- Monitor financial and administrative activities, including billing and cash handling.
- Drive guest satisfaction through proactive service and effective issue resolution.
- Promote upselling and maximize revenue opportunities.
- Coordinate closely with Housekeeping and other departments.
- Maintain high standards of presentation, cleanliness, and safety.
- Oversee guest flow, arrivals, and personalization services.
- Ensure compliance with safety procedures and operational standards.
Qualifications
- Minimum 5 years’ experience in front of house operations, ideally in luxury or 5‑star hotels.
- Degree or qualification in Hospitality Management is preferred.
- Fluency in Italian and English; additional languages are a plus.
- Strong leadership, organizational, and problem‑solving skills.
- Passion for delivering outstanding guest experiences.
- High attention to detail and ability to thrive in a fast‑paced environment.
- Proficiency with PMS systems and MS Office.
- Excellent problem resolution, communication, and active listening skills.
- Solid knowledge of PMS systems and front office operations.
Benefits
- Competitive Salary.
- Exclusive discounts at Sunset venues and beyond.
- Career growth opportunities tailored to your ambitions.